Job Offer : Customer Experience Manager – F&B Industry
Application deadline: May 25, 2025
Start date: As soon as possible
Harrington is a family-run company crafting distinctive beverages inspired by the flavors of the boreal forest. Experiencing strong growth, we’re looking for a Customer Experience Manager to manage order follow-ups and deliver outstanding support to our valued customers.
Are you excited by the idea of contributing to the success of a fast-growing Canadian company?
Do you thrive in a warm, committed team environment?
Do you enjoy connecting with people and taking on new challenges?
If so, we’d love to meet you!
Job description
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Managing order fulfillment for existing customers and providing marketing support (approx. 80% of role)
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Conducting follow-up calls with customers
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Billing and accounts receivable follow-up
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Partnering with brand ambassadors to align on initiatives
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Representing the brand at trade shows and consumer events
Qualifications and skills
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Bachelor's degree in marketing
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Highly motivated individual with a can-do attitude and a drive to overcome challenges
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Well-organized and structured, with strong time management and prioritization skills
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Excellent interpersonal skills and the ability to build lasting relationships
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A lively, positive person who enjoys taking initiative
What we offer
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A base salary plus uncapped commission—your success drives your earnings
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Full-time position (30 to 40 hours per week, depending on your availability)
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Ongoing support from a dedicated and collaborative team
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Comprehensive onboarding and training to set you up for success
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80% remote work, with 20% time spent meeting clients in person
Other requirements
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Must have access to a personal vehicle
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Familiarity with Pipedrive CRM is an asset
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French: full professional skills
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Professional exposure to or a strong interest in the food sector
How to Apply
Submit your résumé and a short cover letter and send them directly by email to: moreaumag@gmail.com
We’ll be happy to learn more about your profile.
